January 30, 2023
Minute Read

Creating a Culture Centered on Customer Service


One of our Brand Promises at HHHunt is to always be Customer Focused. We not only want you to love your new home or community; we want to create a meaningful experience for you. We strive to consistently exceed expectations by being honest and respectful and gathering feedback. Our homebuyers and apartment living residents are extremely important, which is why we have worked diligently over the past 55 years to create a culture centered on customer service. This focus is easy to see in our Apartment Living team, where we have created one of the most rigorous training programs in the country designed around our customers.

HHHunt University

"All new team members participate in our HHHunt Customer Experience training within their first thirty days with the company. This allows us to set expectations early on around our Brand Promise of being Customer Focused." – Gabrielle Bouknight, Director of Training and Development

HHHunt University is our in-house training and professional development program designed for HHHunt employees. Overseen by our Director of Training and Development, Gabrielle Bouknight, HHHunt University offers thousands of online and in-person classes. These classes help our team think proactively about ways to improve the apartment living experience for our residents and grow professionally.

Every team member in our Apartment Living team undergoes extensive training within their first 30 days of employment and completes ongoing continuing education every year. These classes include topics on everything from communicating better with residents to HVAC repair. Unlike most apartment living companies, HHHunt has always believed in professional development. We continue to invest heavily in every employee because this translates directly to a better experience for our residents.

Empowering Team Members to Focus on Our Residents

"Working at Abberly Crossing, I am able to go above and beyond for my residents. HHHunt strives to raise the bar on customer service at all times, and they empower us to do so. I am very happy and proud to work for a company that cares so much about what is really important." – Allie Porter-Harris, Assistant Community Manager, Abberly Crossing

Every apartment living community is different, and at HHHunt, we undergo nationwide searches as we build our on-site teams. From management to leasing and maintenance, we aim to find the best people for each community. This approach works because our mission is to empower our team members to make the best decisions for our residents. After all, they know our residents the best. Whether making physical improvements in the community or hosting a special event, by giving our teams the flexibility to meet the wants and needs of our residents, we create a culture of meaningful experiences.

Delivering a Positive Experience from Your First Interaction

"I have nothing but good things to say! I'm moving from NYC to Nashville and am so glad I came across Abberly Foundry. I worked with Bibi. She set up a FaceTime tour as I couldn't make it to Nashville. She answered almost all of my questions before I even asked them. She also could relate to me and my move and gave more information/tips based on that. Every email I sent was answered within 12-24 hours with clear information. By far one of the easiest processes I've experienced. While I have yet to move in (So soon!), the customer service and experience have already said a lot about Abberly Foundry. I'm excited to move in and will be updating my review once I've lived here for a while." – Cassandra Gaal, Resident, Abberly Foundry

Finding the right apartment and the right apartment home community can be stressful. We understand the uncertainty around that decision and are committed to doing everything possible to equip you with the information you need to make the right decision. Our community management and leasing teams are here for you every step of the way. From arranging virtual tours if you are moving from a different city to helping you navigate the area, our number one goal is your satisfaction.

Always Seeking Customer Feedback

"The staff at Abberly Woods is GREAT! They work with the residents to ensure that living here is an Amazing experience!" - Resident, Abberly Woods

At HHHunt, we are always looking for ways to improve. We understand that selecting an apartment home is a very personal experience, and we want to ensure that you are happy with your choice. That is why we invest heavily in soliciting and engaging with residents for their feedback. Using J Turner Research, a multifamily customer insights platform, we proactively reach out to our residents several times a year to see how we can improve.

Resident feedback drives our decision-making process. Whether it be lowering response times to maintenance requests or adding new equipment at the playgrounds, we take our resident feedback seriously. We strive to do everything possible to enhance your apartment living experience.

At HHHunt, we believe it's how you live that matters, and we are proud to always look for new ways to go above and beyond for our residents. So, we invite you to explore the HHHunt difference today!

HHHunt Rectangles
Our homebuyers and apartment living residents are extremely important to HHHunt, and we have worked diligently to create a culture centered on customer service.

Because it's how you live that matters®

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