As an employee-centered company, it’s the people of HHHunt who set us apart and make a positive impact every day. We strive to provide all team members with the tools they need to succeed and represent our how you live philosophy.
We recently caught up with two of HHHunt’s Apartment Living Community Managers of the Year after their recent trip to Apartmentalize, National Apartment Association’s annual education conference. Jenny Owen of Abberly West Ashley in Charleston, SC and Lauren Moore of Abberly Twin Hickory in Glen Allen, VA attended the conference and shared their insights with us below:
Q: What was your biggest take away from the conference?
Jenny: One of the seminars I attended was on company culture and the impact it has on retention and recruitment. I appreciated that HHHunt is currently doing almost everything that was suggested to build a great culture and recruit excellent people! I’m proud to be part of a company that is already focused on being employee-centered. That particular seminar also inspired me to do my best every day to live our vision and brand promises to carry that wonderful culture through to my team.
Lauren: My biggest take away from the conference was how residents are caring more and more about convenience, experience, and equating that with efficiency and quality. The biggest talking point on experience was being customer focused which is one of HHHunt’s Brand Promises! We live in a fast-paced culture, so our residents like it when things are quick and easy. It is important for our industry to stay on top of this through technology from our first customer contact and the service we provide when applying for an apartment home, to for paying rent and more.
Q: What lessons from the conference will you be incorporating into your apartment home communities?
Jenny: I’m excited to try small ways to make our residents feel valued on a regular basis. One seminar I attended stressed that the number one reason people are satisfied with their apartment community is that they feel appreciated. I want to start an appreciation program where we give a small gift and thank you note when residents report a maintenance issue on the property so they can feel like they’re a part of the solution.
Lauren: I was reminded that maintenance is the main reason residents stay in an apartment community. We’ll be coming together to have our maintenance team show the office team the basics of apartment maintenance. Then, we’ll train residents on how things work in the apartment to make it easier on the maintenance team and to educate our residents.
Q: What does continuing your education by attending conferences, training, etc. mean to you?
Jenny: It means that my employer values me and cares about my continued success by giving me opportunities to improve and grow. I always leave feeling inspired and with renewed confidence to tackle whatever is waiting for me when I return to the office. While I invest a lot of my efforts into my job every day, it’s great to know that HHHunt is also making an investment in me. That motivates me to continue to do my best every day!
Lauren: Apartmentalize was a wonderful experience, and it makes me feel appreciated that HHHunt allows team members to attend events like this. To grow as a person, we always need to educate ourselves and I’m very thankful that I work for a company where training is encouraged.
We’re thrilled to invest in the continued education of Jenny, Lauren and other HHHunt team members as part of our commitment to being employee-centered. HHHunt is honored to be a part of the apartment industry and creating places of great distinction that so many people call home. If you’re interested in working in the apartment industry with a company that is committed to its team members, we encourage you to consider HHHunt’s career opportunities!
